5. Refund Policy
We know what you're thinking:
"Why do I need to pay upfront — isn’t real estate supposed to be free?"
The truth is: most agents work for the seller, not for you. Mystard works only for you — the buyer — and that’s why we charge a refundable retainer.
✅ 5.1 – How the Refund Works
When you close on a property through our process, your entire package fee is refunded to you within 24 hours after the Notary signs the deed.
You don’t need to ask. It’s automatic. And it’s written directly into our agreement.
Example:
You pay $1,500 for the Silver Package.
You close your purchase.
Within 24 hours of signing, you get $1,500 back via bank transfer or check.
This refund is deducted from the buyer-agent commission we receive at closing — so you never pay more than what you should.
🔄 5.2 – What If You Don’t Buy?
If you decide not to purchase a property during your package’s validity period (Silver = 4 weeks, Gold = 10 weeks), your payment becomes a non-refundable coaching and consulting fee.
In that case, you’ve still received:
✅ Full buyer profile and budget breakdown
✅ Personalized zone & area guidance
✅ Curated property proposals
✅ Accompanied visits and analysis
✅ Offer preparation and legal coordination (if used)
You didn’t waste your time — you made progress, got real clarity, and likely avoided costly mistakes.
🔐 5.3 – Transparency Is Part of the Guarantee
We’re not here to push you into a decision.
We’re here to:
Protect your best interests
Save you time
Help you find the right property under the best terms
Make sure every legal step is completed correctly
🤝 That’s why we align our success with yours. If you buy, we win. If you don’t, you still gain massive value.
🧾 5.4 – Summary of Refund Policy
You buy a property with Mystard
✅ Full refund (100%)
You don’t buy within the valid period
❌ No refund – package becomes consulting fee
You extend your search period
🔁 Add-on available (2 weeks = $500 USD)
💬 "This is the most transparent offer I’ve seen in real estate." That’s what our clients say — and it’s how we earn your trust from Day 0.
🔗 Continue to Section 6 – Pricing Transparency →
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