12.4 Terms & Conditions of Service
These Terms & Conditions govern your use of Mystard’s Buyer’s Agent services and apply once you engage with our team via a service agreement.
1. Scope of Services
Mystard provides buyer-focused real estate consulting including:
Discovery interviews and buyer profiling
Market research and property shortlisting
Coordination of property visits
Legal and negotiation support
Fideicomiso and Notary closing guidance
All services are subject to the selected package (Silver or Gold) and its included deliverables.
2. Validity Period
Each package has a validity period:
Silver Package: 4 weeks
Gold Package: 10 weeks
The timeline begins on Day 0, defined as the day the curated property proposals are presented. No further services are due beyond the package window unless an extension is purchased.
3. Refund Policy
Refunds are guaranteed if:
The client closes on a property during the package window
The transaction is completed via Notary
Payment to the seller has been verified
Refunds are processed within 24 hours. If no transaction occurs, the payment is considered a non-refundable service fee.
4. Client Responsibilities
Clients agree to:
Provide honest and timely communication
Attend scheduled interviews and visits
Respect the agreed package limitations
Pay for third-party services (due diligence, Notary, inspections, etc.) as needed
5. Legal Disclaimer
Mystard is not responsible for:
Financing decisions made by banks or lenders
Delays caused by third parties (Notaries, sellers, developers)
Outcomes of legal disputes between buyer and external entities
6. Jurisdiction
This agreement is governed by the laws of Quintana Roo, Mexico. Any dispute shall be settled in local courts, unless otherwise agreed in writing.
📩 Questions? Contact: 📧 legal@mystard.com 📱 WhatsApp: +52 XXX XXX XXXX
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