11. FAQ
❓ Section 11 – FAQ (Frequently Asked Questions)
We know buying property — especially abroad — can feel risky. That’s why we’re answering the questions you’re probably asking yourself right now, so you feel informed, protected, and ready to move forward with confidence.
FAQ – Your Questions, Answered
Buying property — especially abroad — comes with doubts, fears, and “what ifs.” We get it.
That’s why we’ve built this section to remove every single question that might be holding you back. No fluff. No sales tricks. Just clear, direct answers so you can decide with confidence:
Is this the right team to protect my investment and get me the keys? (If you’re like most of our clients, the answer will be a solid yes.)
🏷️ Why do I have to pay as a buyer?
Because we work for you, not the seller. Traditional agents get paid only when they close a deal — usually by the seller — which means they’re often more focused on pushing their listings than finding your perfect property.
Our model flips the script:
No hidden agendas – We’re not tied to any one agency, developer, or seller.
Your goals first – We search the entire market (including off-market properties) with no pressure to “make a listing fit.”
Total transparency – We represent you, negotiate for you, and walk away from any deal that doesn’t serve your interests.
When you hire us, you’re securing a loyal ally in your corner — one who is paid to protect your time, your money, and your peace of mind.
💰 How is my retainer refunded?
Once you close on a property through us, we refund 100% of your package retainer directly from our commission split with the seller’s side. It’s our way of showing transparency and proving we’re invested in your success.
🛡️ How do you protect me legally?
We partner with top legal experts and due diligence specialists to:
Confirm real ownership and property legality.
Detect any liens, debts, or disputes before you sign.
Ensure every peso or dollar is transferred in full compliance with anti–money laundering laws.
No shortcuts, no surprises — only safe, documented transactions.
🌐 Do you only work in Mexico?
No. While we have a deep network in Mexico (including Riviera Maya, Los Cabos, and Puerto Vallarta), we also operate in the United States and Canada through trusted partners. Our process and protections remain the same in every country.
🏡 What if I can’t travel right now?
We can handle virtual property tours, remote negotiations, and digital closings. When you’re ready to visit, our Gold Package includes ground transportation for scheduled viewings, and during promotional “Fly & Buy” months, we refund flights (up to $2,000 per couple) on qualifying purchases.
📅 How fast can we start?
Immediately. The moment you confirm your package and complete payment, we book your Needs Analysis Call and start the 10-step Roadmap that leads to your curated property proposals.
🔍 How do I know you’re showing me everything on the market?
Because we’re agency-independent. We pull listings from every agency, developer, and our off-market network — not just our own inventory. If it’s available and fits your needs, it’s on your list.
⏳ What if I don’t find the right property within my package timeline?
You can easily extend your search with our add-on options — keeping all the progress we’ve made. We don’t reset your search; we build on it until you find the right fit.
📈 I’m an investor — can you help with ROI analysis?
Absolutely. We can provide ROI projections, rental income estimates, and resale potential comparisons so you can make decisions based on numbers, not guesswork.
🧾 Are due diligence and inspections included?
Our packages include coordination of due diligence but not the third-party service fees. That means we organize everything with vetted professionals — you only pay their invoices directly.
🤝 What happens if I buy with another agent or on my own?
If you purchase outside of our representation, your package is considered a paid consulting service and is non-refundable. This ensures fairness, transparency, and protects the time, research, and expertise we’ve invested in your search.
💬 This isn’t just another agent service — it’s a buyer protection system. You’re not gambling with your future; you’re securing it.
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